Vivacy, a ANDELONICA LTD subsidiary, ("Vivacy", "Company", "us" or "we"), provides vivacy.taxi and the other websites under the vivacy domain (collectively, the "Sites") and Vivacy cloud dispatch platform, and customizable mobile apps platform (together with the Sites, the "Service") subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Service" or the "Agreement"). By using the Service or accessing the Sites, you ("you" or "User") agree to the Terms of Service and the Privacy Policy, available at vivacy.taxi , which is incorporated herein by reference. If you do not agree, do not use the Service.
We reserve the right to change the Terms of Service from time to time but if we do, we will bring it to your attention by placing a notice on the website, and/or by sending you an email, and/or by some other means. Your continued use of the Service after the posting of any modifications shall constitute your agreement to be bound by such modified Terms of Service. Vivacy is operated by ANDELONICA LTD (TIN: 60190951W), registered at Stavrovouniou 11, Limassol 4007, Cyprus.
You represent and warrant that you are at least 18 years of age. If you are under age 18, then you may not, under any circumstances or for any reason, use the Service. We may, in our sole discretion, refuse to offer the Service to any person or entity and change the eligibility criteria for using the Service at any time. The right to access the Service is revoked where these Terms of Service or use of the Service is prohibited or to the extent offering, sale or provision of the Service conflicts with any applicable law, rule or regulation. Further, the Service is offered only for your use and not for the use or benefit of any third-party.
In the course of using the Service, you may provide information ("Content"), which may be used by Vivacy in connection with the Service. Vivacy claims no ownership or control over any content. You retain copyright and any other rights you already hold in the content, and you are responsible for protecting those rights, as appropriate. By submitting, posting or displaying the content on or through the Service you give Vivacy a perpetual, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute such Content for the sole purpose of enabling Vivacy to provide you with the Service.
You acknowledge and agree that Vivacy own all legal right, title and interest in and to the Sites and Service, including any intellectual property rights, which subsist in the Sites and Service.
Except as provided in Section 3, Vivacy acknowledges and agrees that it obtains no right, title or interest from you under these Terms of Service in or to any Content that you, submit, post, transmit or display on, or through, the Sites and Services, including any intellectual property rights which subsist in that Content. Unless you have agreed otherwise in writing with Vivacy, you agree that you are responsible for protecting and enforcing those rights and that Vivacy has no obligation to do so on your behalf.
You shall not permit any third party to access the Service except as permitted herein or in an order form. You shall not reverse engineer the Sites and/or the Service, or access the Sites and/or the Service in order to build a competitive product or service, or copy any features, functions or graphics of the Services. The Sites may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form). You shall not use the Service in any manner or for any purpose that violates any law or regulation, any right of any person, including but not limited to intellectual property rights, rights of privacy, or rights of personality, or in any manner inconsistent with these Terms of Service.
The Sites contain links to third party websites. You may gain access to third party sites on the Internet through hypertext or other computer links on the Sites. These linked sites are not under the control of Vivacy, and Vivacy is not responsible for the contents of any linked site or any link contained in a linked site. Vivacy does not make any representation or warranty whatsoever about any third party site that may be linked to or from the Sites or Service.
You acknowledge that 100% availability of the Sites and Service is not technically feasible. However, Vivacy will make its best efforts to keep the Sites and Service available in the most constant possible way. Due to special maintenance, security or capacity issues, and also to some events over which Vivacy may not influence (e.g., anomalies in public communication networks, electricity cut offs, etc.), Services provided by Vivacy may be temporarily suspended or affected by brief anomalies.
The Service is hosted and operated in the United States ("U.S.") through Vivacy and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. If you are established in, or any of your Data contains the personal data of individuals in the European Economic Area, we will process any personal data you submit to us when you use the Service in accordance with the Data Protection Addendum. You can request the addendum by sending an email request at [email protected].
Vivacy has no special relationship with or fiduciary duty to you. You acknowledge that Vivacy has no control over, and no duty to take any action regarding: which users gain access to the Sites or Service; what Content you access via the Sites or Service; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. Vivacy makes no representations concerning any Content contained in or accessed through the Sites or Service, and Vivacy will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Sites or the Service.
ALL SITES' INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, AND Vivacy SPECIFICALLY DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES, CONDITIONS OR OTHER TERMS OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, IN NO EVENT WILL Vivacy BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THESE SITES OR ANY OTHER HYPERLINKED WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY. Vivacy RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THESE SITES OR THE PRODUCTS OR PROGRAMS DESCRIBED IN THESE SITES AT ANY TIME WITHOUT NOTICE.
Vivacy SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SITES OR THE SERVICE, WHETHER SUCH DAMAGES ARE BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, OR ANY OTHER PECUNIARY LOSS, WHETHER OR NOT Vivacy HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL Vivacy BE LIABLE TO YOU FOR ANY AMOUNT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
To the maximum extent permitted by applicable law, you hereby release and waive all claims against Vivacy, and its employees, or other partners from any and all liability for claims, damages (actual and/or consequential), costs and expenses (including litigation costs and attorneys' fees) of every kind and nature, arising from or in any way related to your use of the Sites or the Service.
Notwithstanding any provision hereof, for all purposes of the Terms of Service, you and Vivacy shall be and act independently and not as partner, joint venturer, agent, employee or employer of the other. You shall not have any authority to assume or create any obligation for or on behalf of Vivacy, express or implied, and you shall not attempt to bind Vivacy to any contract.
If a ride is cancelled before completion, any pre-authorised or charged amount will be automatically released or refunded to the Passenger. The time for funds to appear in the Passenger’s account may vary depending on the issuing bank.
Payment is charged only for rides that have been successfully completed.
If a ride is cancelled after it has been accepted by a Driver, a cancellation fee may apply. The amount of such a fee is determined in accordance with the Company’s applicable rules and may depend on the time and place of cancellation.
If a ride is cancelled by the Driver after funds have been pre-authorised or charged, such amounts will be refunded.
In cases where payment has been charged but the ride was not provided, or if the Passenger believes a refund is due, the Passenger must contact the Company’s support team. Refund requests will be reviewed on a case-by-case basis.
If you have any complaint, concern, or dispute regarding the Service, please contact our support team at [email protected]. We will review your request and aim to respond within a reasonable time frame.
Vivacy encourages Users to first attempt to resolve any issue amicably through communication with our support team before initiating any formal proceedings.
These Terms of Service and any dispute, claim, or controversy arising out of or relating to them shall be governed by and construed in accordance with the laws of the Republic of Cyprus.
Any dispute shall be subject to the exclusive jurisdiction of the competent courts of Nicosia, Cyprus.
Last updated: 21 October 2025